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Managed IT Services - Assist

Where Business Meets Technology - A1 MSP?Assist MSP_W.png

An IT partner not provider. We have been working hard to enhance your customer service experience and to improve upon the manner in which your network helps you conduct business. Technology is the number one budget item after human resources, yet it is the least understood. Allow us to use our expertise to help you reduce your maintenance costs and increase the service quality and reliability of your IT infrastructure.

One of the major challenges in maintaining a computer network is trying to predict what will fail and when. With our proactive managed services solution, we can prevent many network failures from ever happening. By combining regular preventative maintenance and comprehensive real-time monitoring of your critical network and desktop devices, we ensure the reliability and stability of your IT assets.


This solution is so effective, our customers see almost immediate results. A regularly maintained network means fewer failures, yielding higher productivity and savings on support costs for you. At the same time, your exposure to security risks is dramatically lessened, and frustration from unstable IT resources almost vanishes. We allow our customers to focus on their core business functions by taking the worry out of owning a computer network.


Program Advantages:

  • Faster issue resolution with full-time network monitoring: With 24x7x365 monitoring, we dramatically shorten the time from computer failure to
    issue resolution. Our technicians always know the health of your network.
  • Lower support costs through our preferred customer rates: Through participation in our managed services program, for any service work performed, you receive access to our preferred service support rates.
  • Costs less than having your own IT support staff: Avoid the hassle of setting up and maintaining an internal IT Department: Hire us to be your IT Partner ? our solution doesn't get sick and doesn't take vacation.

Program Features:

  • Remote Network Support is delivered remotely from our support center to diagnose and resolve network or server issues rapidly. We keep your key IT resources up and running.
  • Disaster Recovery helps you to identify your critical corporate data and to design, implement and manage a comprehensive backup and recovery strategy to protect it from disaster.
  • Antivirus Monitoring and Updates on Servers and Workstations ensures your antivirus programs are functioning properly and that the latest industry security updates to your systems are being received and installed.
  • 24x7 Performance Monitoring?ensures all of the critical network devices that comprise your small business network are healthy and functioning reliably and optimally.
  • Regular Reports?allow us to keep you updated, between review meetings, on our support performance and how your network has been functioning.
  • Preventative Maintenance ensures that your servers, PCs and other vital network devices function optimally. This improves reliability and security..
 
Managed IT Services - Guard

Beyond Support - A1 MSP Guard MSP_W.png

Like all businesses, you depend on your network. Have you ever needed to send an important email or access vital information, but the system or data was inaccessible? Traditional support models have you call for help, and wait for a technician to be dispatched to troubleshoot the problem. In some cases, making multiple trips for parts! This model forfeits precious uptime for diagnosis, travel and repair - all on your dime. We've put an end to that.

 

Our responsive offering gives you the assurance that your organization's IT infrastructure receives the required level of support. Built on the strength of our suite of tools and our renowned customer service, we respond rapidly to changes in the health of your network and applications, and to your requests for help. Efficient troubleshooting means that we get you up-and-running faster than ever.

 

Our enterprise-class IT support and monitoring capabilities empower us to dramatically reduce the time it takes to diagnose and resolve network problems or failures. This translates into increased employee productivity and cost savings for you. In some cases, problems can be avoided before they even happen.


Program Advantages:

  • Lets you focus on your business:?We are your networking watchdog, enabling you to focus on your core business activities instead of managing a network or its problems.
  • Prevention of network problems and failures:?Through early detection of impending issues, we can work to resolve many issues before they can affect your network and your employees' productivity.
  • Increased productivity:?Continuous insight into your network lets us reduce the business impact of IT failure by shortening the time from network failure to issue resolution.

Program Features:

  • 24x7 Performance Monitoring?ensures all of the critical network devices that comprise your small business network are healthy and functioning reliably and optimally.
  • Monitoring of Your Backup Solution?ensures the backup of your important corporate data occurs as scheduled and without error, protecting your organization from data damage or loss.
  • PC Health and Performance Monitoring?verifies your organization's computers are running in a stable and secure fashion. We monitoring for health, error conditions, and overall performance of PCs.
  • Quarterly Network Health Review?dedicates time to review reports and issues that are important to the ongoing performance of your network. We translate technology into business terms for you.
  • Regular Reports?allow us to keep you updated, between review meetings, on our support performance and how your network has been functioning.
  • Partner Discounts on Labor?are given to you. As a managed services partner client, you gain access to our preferred labor rates for any standard support issues or calls.
 
Exchange Messaging

The solution enables the following functionality in the environment: Image

  • Facility for sending and receiving e-mail for users, both internal and external.
  • Microsoft? Outlook? Web Access for providing users a secure Web-based remote access to e-mail.
  • Advanced collaboration features available by using the Microsoft Outlook 2003 client. These features include:

- Calendar sharing among users.
- Permission-based access to Outlook information of other users (such as, calendar, contacts, e-mail, and tasks).
- Shared appointment scheduling, including the ability to schedule resources (such as conference rooms and audio/video resources).

  • Public folder store, which gives all users a common place to organize and access message-based information. Public folders can also be e-mail enabled, if so desired.
Solution Scope

The scope of the solution includes:

  • Providing e-mail, scheduling, and task management services.
  • Enabling shared resource scheduling (such as conference rooms, equipment, and other company assets).
  • Choosing the hardware to implement the services.
  • Choosing software to implement the services.
  • Configuring and enabling various messaging services and technologies.
  • Testing the services to ensure proper functioning.
  • Performing security audits.
  • Backing up the system and verifying the backups.
  • Releasing the system to the production environment.
  • Managing the environment remotely.

 

 

 
Microsoft Small Business

ImageWindows Small Business Server 2003 R2 provides small businesses with
an advanced solution for productivity and security.
SBS 2003 R2 helps small business owners keep their businesses up-and-running,
do more with less and connect with customers.
Designed for small businesses with up to 75 users or devices, SBS 2003 R2
provides many of the features used by large companies
? email, Internet connection, internal Web sites, remote access, support
for mobile devices, file and printer sharing,
backup and restore ? all in one affordable, integrated solution.

Top 10 Reasons to Use Microsoft Small Business Server

See for more details Dell?Canada?-??Servers??? Dell Canada Inc

As your small business grows you face all sorts of challenges, but none is more vital than making sure your technology is keeping pace
with your success. The individual PCs you've bought along the way may have worked well for you in the past, but building a business
around disconnected computers or a small-scale network is no way to position yourself for future growth. It?s time to move up to
a server-based network with the kind of speed, management, and security you need for your business to flourish.

You may be intimidated by the idea of upgrading to a server-based network if you're under the assumption that they're too expensive
and challenging to set up, maintain, and support. Today's server technology is surprisingly affordable and user-friendly and well worth
your attention. You simply can't ignore the business benefits of gaining true control of your data by putting it in one place, managing
your staff's access to it, and making it secure.

Here are the key benefits a server-based network can bring to your business:

  • File Management: Store data in a central repository that you and your co-workers can easily access.
  • Mobility: Work freely around the office and work from home or the road.
  • Collaboration: Use the power of the network to share everything from online calendars to contact lists to printers. You can even loop in your outside clients and customers when you need to work together.
  • Security: Determine who can access your critical files, and your entire office can be protected from virus attacks, hackers, and other external intrusions.
  • Performance: Get far faster run-time with less downtime than basic peer-to-peer networks.

Take advantage of these key benefits to help your business run more smoothly.

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