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Managed IT Services - Guard

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Like all businesses, you depend on your network. Have you ever needed to send an important email or access vital information, but the system or data was inaccessible? Traditional support models have you call for help, and wait for a technician to be dispatched to troubleshoot the problem. In some cases, making multiple trips for parts! This model forfeits precious uptime for diagnosis, travel and repair - all on your dime. We've put an end to that.

 

Our responsive offering gives you the assurance that your organization's IT infrastructure receives the required level of support. Built on the strength of our suite of tools and our renowned customer service, we respond rapidly to changes in the health of your network and applications, and to your requests for help. Efficient troubleshooting means that we get you up-and-running faster than ever.

 

Our enterprise-class IT support and monitoring capabilities empower us to dramatically reduce the time it takes to diagnose and resolve network problems or failures. This translates into increased employee productivity and cost savings for you. In some cases, problems can be avoided before they even happen.


Program Advantages:

  • Lets you focus on your business:?We are your networking watchdog, enabling you to focus on your core business activities instead of managing a network or its problems.
  • Prevention of network problems and failures:?Through early detection of impending issues, we can work to resolve many issues before they can affect your network and your employees' productivity.
  • Increased productivity:?Continuous insight into your network lets us reduce the business impact of IT failure by shortening the time from network failure to issue resolution.

Program Features:

  • 24x7 Performance Monitoring?ensures all of the critical network devices that comprise your small business network are healthy and functioning reliably and optimally.
  • Monitoring of Your Backup Solution?ensures the backup of your important corporate data occurs as scheduled and without error, protecting your organization from data damage or loss.
  • PC Health and Performance Monitoring?verifies your organization's computers are running in a stable and secure fashion. We monitoring for health, error conditions, and overall performance of PCs.
  • Quarterly Network Health Review?dedicates time to review reports and issues that are important to the ongoing performance of your network. We translate technology into business terms for you.
  • Regular Reports?allow us to keep you updated, between review meetings, on our support performance and how your network has been functioning.
  • Partner Discounts on Labor?are given to you. As a managed services partner client, you gain access to our preferred labor rates for any standard support issues or calls.
 
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